Frequently Asked Questions (FAQ)

Welcome to PuffinPlaceDesigns! Below are answers to some of the most commonly asked questions. If you don’t find what you’re looking for, feel free to contact us at geri@puffinplacedesigns.com.

1. What products do you offer? We specialize in high-quality print-on-demand products, including ornaments, t-shirts, hoodies, mugs, tumblers, jewelry, sweatshirts, and more. We’re always adding new and exciting designs, so check back often!

2. Where do you ship? We currently ship only within the continental United States Shipping availability may vary depending on your location. If you have questions about shipping to your area, please contact us.

3. How long does it take to receive my order? Since our items are made-to-order, production typically takes 3-7 business days. Shipping times vary based on your location:

You’ll receive a tracking number as soon as your order ships.

4. How can I track my order? Once your order ships, we’ll email you a tracking number and a link to track your package. Please check your spam/junk folder or contact us if you haven't received this email.

5. Do you offer returns or exchanges? Yes! At PuffinPlaceDesigns, we want you to feel confident with every purchase. Our easy returns policy ensures a seamless experience if you're not completely satisfied. Simply return your item within the 30-day return window, and we'll handle the rest. It's shopping made simple and stress-free!

6. Can I customize my order? Yes! Many of our items can be personalized. If you have a special request, feel free to contact us, and we’ll do our best to accommodate you.

7. How can I contact customer support? You can email us at geri@puffinplacedesigns.com. We aim to respond within 24-48 hours.

8. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely.

9. What should I do if I receive the wrong or damaged item? We’re sorry for the inconvenience! Please email us at geri@puffinplacedesigns.com with your order number, a description of the issue, and a photo of the item. We’ll work quickly to resolve the issue.